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Staff Wellbeing

Employee Assistance Programme

As part of the Southampton City Council, staff are entitled to contact the Employee Assistance Programme run by Health Assured. The assistance programme is designed to support you, your partner or children living with you (between the ages of 16-24) deal with personal problems that may adversely impact your work performance, life, health & wellbeing. 


The programme offers assistance for a wide range of issues including:

Legal queries - consumer rights, debt or domestic matters

Personal - marital, relationship & family concerns, emotional issues including anxiety, depression, bereavement, substance abuse and more

Work - 24 hour confidential support

Health - advice on health issues including symptoms & treatments, medications & surgery, lifestyle programmes (quitting smoking) and more

Dependent care - advice on caring for children, elderly relatives and disabled dependants


Services can be accessed via telephone, email or online:

0800 716017

[email protected]

Username: southamptoncc

Password: southamptoncc

Bereavement information;


Cruse Bereavement Care

Helpline: 0808 808 1677 or [email protected]


Butterflies Bereavement Support

02381 550066/07889009393


Child Bereavement UK

National Helpline: 0800 02 888 40

Email support: [email protected]


Winston’s Wish

Helpline: 08088 020021


 Simon says

Child bereavement support

Support line: 023 80647550